RETURN POLICY
 
Remember - the most common reason for returns is the wrong size! Review the size chart before ordering, especially if you are ordering a new style that you have never worn before. 


TIPS:
  • Unisex sizing is larger than women's sizing because it is also meant to fit men;
  • Cherokee is a full size larger than other brands;
  • Junior sizing runs very small;
  • Barco Junior is even smaller than Landau Junior.
 
To receive credit:
  • You have 30 days to return an item.
  • You must contact us within 5 business days after receipt of your product to receive a return authorization number. 
  • Items must not be worn or washed.
  • All original tags and packaging must be returned. Items with missing tags will receive NO (zero) credit.
  • Original Shipping charges are not refundable.
  • Altered/hemmed items are not returnable.
  • Items must be in sellable condition to receive a refund.

 
Return Authorization Required
Inspect your product immediately upon receipt and notify us within 5 business days of any problems.  Before you return any item for any reason, you must first contact us for a Return Authorization Number (RMA). You can telephone us at 877-359-6032.  Use the Return authorization Form in the link below to provide details about the return and mail it with your return. You will need Adobe Reader to access this form.


Return Authorization Form


Send Returns to:


HEROES’ CLOTHES
RMA#
11155 US 70 W Business
Suite J
Clayton, NC 27520
We highly recommend that you send your return via UPS, Fed Ex, or insured US Mail. Items not received by Heroes’ Clothes will NOT receive credit for the return.

Items received without a Return Authorization Number (RMA) will be refused and sent back to you.

Defects in workmanship will be replaced at our expense, as long as we are contacted within 5 business days from receipt of your order. Be sure to include the order number, item, and your name. You can e-mail us, fax, or telephone.

All claims for shortages or incorrect orders must be communicated to us within 5 business days from receipt of your order.